FAQS & POLICIES

1. If I purchase a class package does it expire?

Yes, classes do expire if not used by the expiration date.

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2. Are the monthly membership options available for purchase online?

Yes!  Just click on the Sign Up link above next to the membership you'd like, review our policies and then click purchase and just like that, you are a part of the ADF family – super easy!

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3. Do my monthly classes carry over to the next month if I don’t use them?

No, with the 4 Classes Monthly and the 8 Classes Monthly memberships your account is loaded with either 4 or 8 classes each month on your membership renewal date (day of the month you started the membership) any classes that were unused from the prior cycle will be replaced with the new month’s classes.  This is a great way to keep yourself accountable and make sure you’re getting your sweats in each month!  We also have the Unlimited Monthly Membership option if you plan to attend more than 8 classes a month and/or if you prefer not to track how many classes you have on your account each month.

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4. Are there any fees or stipulations if I need to cancel my monthly membership?

You can cancel your monthly membership (4 Classes, 8 Classes, Unlimited & Virtual) anytime after the first draft (2nd month).  A 30 day written notice of cancellation to adrenalinedancefitnessllc@gmail.com is required.  There are no fees to cancel the membership.​

 

5. Is there a refund policy?

We do not offer refunds – all sales are final and classes are not transferable.  If you have any questions about our packages don’t hesitate to contact us and we will be happy to answer your questions and help you decide which package fits you best before purchasing!

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6. Is there a booking cancellation policy?

Yes, booking works on a rolling 7 day window so you can book a class up to a week in advance.  If you can no longer attend the class, you will want to cancel your booking at least 2 hours before class time to avoid a $10 late cancel/no show fee charging to your account.  We understand life happens and things come up last minute so as long as you cancel more than 2 hours before class time there is no fee.  If you are a package holder, 8 or 4 class member or purchased a single class, the credit will go back on your account for later use if you cancel at least 2 hours before class - otherwise the credit is forfeited for late cancelling.

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7. I received a new card, how do I update my account?

You will login to your account on the website, click on the My Info tab, click Profile and then select Edit Billing.  If you have an active membership, you'll want to be sure to get the information updated right away to avoid any late fees ($10 late fee applies if the account becomes more than 10 days past due).

 

8. Who do I contact if I have questions about classes, class packages or my MindBody account?

Text us @ 864.416.1466 or email us at adrenalinedancefitnessllc@gmail.com and we will be in touch with you as soon as we can!